previous arrow
next arrow

Home   >   FAQ's




Cabo San Lucas, Mexico, is served by Los Cabos International Airport in San José del Cabo, which is a 45-minute drive from the Hacienda Encantada Resort & Residences. The airport is one of the busiest in Mexico and offers domestic and international flights from several airlines.

Cabo enjoys beautiful weather year-round, with the highest temperatures from June through October, with highs in the low 90s. The best time to visit Cabo San Lucas is May and June, when the winter crowds are gone and the summer tropical storms have not yet hit. October and November are beautiful for a fall vacation, when the temperatures are moderate. Pacific hurricane season comes from mid-May to November, but Cabo generally only experiences tropical storms.

The time zone in Cabo San Lucas, Baja California Sur, Mexico is Mexican Pacific Daylight, which is the same as Mountain Standard Time and one hour later than Pacific Standard Time and California.

Los Cabos is the top tourist and vacation destination on Mexico's Baja Peninsula. And according to the Los Cabos Tourism Board it is safe to travel here. In any foreign place you travel to, be cautious of your surroundings, stay close to the resort, use GPS, and keep your money hidden. Let our concierge help you get around and explore Cabo safely.

Yes. For your convenience, Hacienda Encantada has a reservations call center at the resort where our agents will guide you through the booking process or help you with your room preferences.

US Toll Free: 1-855-484-4790
Within Mexico: 01-800-942-24-36

Yes. Our resort offers beautiful indoor and outdoor venues for your events, weddings and celebrations. We have an onsite event coordinator that will take care of the planning and all the details to ensure every moment is memorable. For more information, can call our toll free US number at 1-855-484-4790 or within Mexico at 01-800-942-24-36, You can also send an email to our event planning team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Yes, the resort offers shuttle service to and from Los Cabos International Airport. We are located about 45 minutes from the airport, which is in San nearby José del Cabo. You can make your reservations for the shuttle at www.haciendaencantada.com or call the toll free US number at 1-855-484-4790 or within Mexico at 01-800-942-24-36. 

While many beaches in Cabo have fierce waves and undertows, there are many amazing beaches in Cabo San Lucas where you can swim and snorkel. Our seaside resort is located on a rocky beach that is not good for swimming, however, we are a short walk or shuttle ride to beautiful Medano Beach, Cabo's most popular swimming beach.

Yes, we do offer babysitting services upon request.

We offer a European Plan and an All Inclusive Plan. Our signature all inclusive plan - Dine Out Privileges - offers unlimited food and beverages a la carte at our 9 resort restaurants and at select restaurants in the Golden Zone marina in downtown Cabo San Lucas. If you've booked a European plan, we also offer an All Inclusive Day Pass for purchase through our call center before your arrival or at check-in.

Hacienda Encantada is about 20 miles from Los Cabos International Airport in San José del Cabo. If your driving a car or taking private airport transportation it takes about 30 minutes and the shared airport shuttle takes 45 - 60 minutes.

The resort is about 7 kms to downtown Cabo San Lucas or about a 10 - 15 minute drive. We offer a guest shuttle that runs every two hours, from 8:30 am to 10:30 pm. There is a $5 USD charge per person per ride. If you get the Dine Out Privileges All Inclusive plan, our downtown shuttle is complimentary.

Sorry, Hacienda Encantada is not a pet friendly resort.

Yes, we are a family friendly resort and offer a variety of fun activities for kids and adults. Our Activity Director will entertain you and your kids with endless activities, from lottery to cooking and cocktail classes, and pool volleyball. You can even learn to speak Spanish.



Shaving is recommended for men prior to a facial so the skin is revealed for treatment. If you do shave before your facial, be sure to do so 6 to 8 hours prior to your spa appointment as some lotions are abrasive and can irritate the skin. Shaving is not recommended prior to any body treatment or hair removal services.

Should you take it off or not? Massage and body treatments are best enjoyed in the buff. During spa treatments, the body is draped, except for the area being worked on. We suggest wearing whatever is comfortable and loose fitting so you can easily get changed. We offer bathrobes, sandals and towels, as well as lockers for your clothing and personal items. If traveling light to the spa, wear a bathing suit and flipflops.

The spa is designed for the enjoyment of our adult guests. To receive treatment, guests must be 18 years and older. Guests under 18 require an adult to be present through the spa service.

We recommend always arriving early or at least on time for your spa treatment so you can relax and get the total experience. Arriving late will deprive you of your full spa treatment time. As a courtesy to our next guest, your treatment will end at the time originally scheduled.

Morning appointments must be canceled the day before your treatment to avoid charges. For appointments in the evenings, please give us 4 hours notice before cancellation or rescheduling your appointment, otherwise it will be charged to your account as a "no show" with 100% of your treatment cost.

If you are staying in the hotel, please leave valuable items in the safe in your guestroom. Otherwise, a locker is available for your personal items.

Plan to arrive at least 20 minutes prior to your spa appointment. This allows you plenty of time to check in, change, use the steam room, and begin the relaxation process.